We're here to help

We understand that at times, our clients may experience financial difficulty and require financial assistance. By completing this form, you’ll help us better understand your financial position and circumstances so that we can best assist you.

 

This form will take approximately 10 minutes to complete. We encourage you to fill in all sections of this form.

 

If we need anything else, our dedicated Financial Assistance team will contact you via the email address we have on file for you. Please ensure your details with us are up to date.

 

If you’re an authorised third party, acting on behalf of a client, please call us.  

 

All parties will be notified via email when an outcome is reached. 

In considering your application for financial assistance, we collect your personal and credit information. Please refer to our Macquarie Group Privacy Policy and Credit Information Policy which explains how we handle your personal and credit information. If you are also providing the personal and credit information for the joint borrower, you confirm you have their permission. In the event you do not have permission, or the co-borrower would like to provide information directly, please call our team.

Please confirm if you’ve been approved for Financial Assistance on any Macquarie products in the last 3 years?

Which account(s) do you require assistance with? 

Products
Please list only the accounts you need assistance with, using a comma to separate multiple numbers (i.e. 12345678, 12345678)

 

Comprehensive Credit Reporting Disclaimer

CCR reporting is only applicable for non-commercial products.

If you are currently in arrears, we may have already reported this information to credit reporting bodies. 

 

While we are assessing your request for financial assistance if your repayments are or become overdue, we may be required to report your repayment history to credit reporting bodies. 

 

If we approve financial assistance, we may be required to report that arrangement and repayments under the arrangement to credit reporting bodies. This may also be referred to as a financial hardship arrangement and financial hardship information. Financial hardship information is recorded on a credit report for a period of 12 months. 

 

For further information, please refer to https://www.macquarie.com.au/comprehensive-credit-reporting.html

Would you like us to suspend your direct debit whilst we assess your application?

About you

Who is applying for financial assistance?
Date of birth
Day
Month
Year
Marital status
0
0

About your circumstances

Please tick the main applicable reason for financial assistance. These documents may assist with the application assessment.
National Debt Hotline

If you are currently experiencing family or domestic violence matters, you can connect with us via live chat or call. You can start a chat via Macquarie Mobile Banking app or Macquarie Online Banking or call us on 02 8550 5686 so we can urgently support you through difficult times.

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